Grab attention with the exceptional supplemental and extra benefits your members want.
Members take charge of all their benefits with one card. Our web platform, mobile app, and award-winning contact center make it easy. We support variable benefit and multi-purse arrangements and keep it simple for plans — one account manager, one reporting suite, one set of service-level agreements, and consolidated billing.
Multi-channel member outreach and seamless OTC product procurement and delivery services produce outstanding member service (and a stress-free experience for plan staff). Analytics offer valuable insights into undocumented risk gaps, member cohorts, and conditions, driving improvements to meet your members’ needs better.
Convey’s healthy food benefit catalog, card, and extensive network of grocers and retailers mean members have choices. Whether they opt for in-store shopping or home delivery, benefits are built around plan-approved food. The program’s design takes the burden off plans by bringing together food procurement, selection oversight, nutritional services, and delivery.
Make it easy for members to get hearing benefits with access to our robust national provider network and FDA-compliant devices from major hearing aid brands. The member portal offers ongoing support, education, and guidance to those with mild to moderate or severe hearing loss. Straightforward benefit and pricing models allow effective, flexible program structuring.
Reward activities that align with your members to increase member satisfaction and achieve better-quality outcomes. Our unique capabilities to glean key performance insights allow us to shape a program for your plan and your members.
Higher Star ratings mean greater rebates, allowing Medicare Advantage plans to add or enhance extra benefits cost-effectively.
Investing in better benefit design attracts even more members and realizes larger bonus payments.
Achieving higher Star ratings requires a comprehensive view of your members’ experience. With Convey’s advanced analytics, you gain actionable insights to improve quality measures and invest wisely in programs that can improve performance.
The highest average of recent Star ratings were for customer service measures including call center availability and responsiveness of contact decisions.
Our exceptional contact center professionals are health plan experts and can handle all your member management needs.
High Net Promoter Scores (NPS) show prospective members that your current members think highly enough of your plan to recommend it. NPS surveys are an important part of attracting new members, but conducting the survey and analyzing the results takes resources.d
Convey’s contact center can help. Our team runs a range of outbound campaigns, including administering NPS surveys.
The best sales team relies on the right people and the right tools. Our Miramar:Agent solution brings them together and manages the entire agent relationship. Gain confidence your agents meet regulatory and plan education requirements with our certification solution. Plus, you’ll have oversight of ongoing sales and marketing initiatives and agent performance.
Our easy-to-use plan comparison tool and enrollment portal are perfect for agent-assisted enrollments or self-enrolling seniors. Prospective members can compare medical and drug coverage options, premiums, cost estimates, and provider networks by specialty and distance.
Need more support during peak sales seasons like OEP and AEP? Take advantage of the experienced and licensed agents we recruit, train, and manage.
Ensure your plan is getting the attention you want from prospective members.
We have the tools, expertise, and analytics for staying focused on better benefit design, higher quality ratings, and a stellar sales team.
