Appreciating the importance of each touchpoint your members experience goes a long way to increasing engagement. We arm contact center advocates with the information they need to address any member inquiry for first-call, one-call resolution. And that helps with Star ratings too. Customer measures, including call center availability and responsiveness of appeal decisions positively impact ratings.
Agents are an extension of your business. Make sure they act ethically and support your brand and expectations with members. Miramar:Agent offers plans advanced agent onboarding and oversight. The commission management function lets you compensate agents for extra time spent with your members, like securing health risk assessments (HRAs) for your plan.
Ensure seamless, easy, and accurate enrollment for your members. Our easy-to-use plan comparison tool and enrollment portal are perfect for agent-assisted enrollments or self-enrolling seniors. Members can compare coverage options, premiums, cost estimates, and provider networks by specialty.
Once enrolled, premium-related billing can be particularly frustrating for members, but you can be confident your invoices are accurate and understandable with Miramar:Member. And members know where they stand at all times, including those enrolled in state pharmacy assistance programs, receiving low-income subsidies for prescriptions, or receiving late enrollment penalties.
Members appreciate these benefits, and they want to use them. Making them easy to understand and access will keep them that way. Streamline operations with Convey’s single solution for all your supplemental benefits. Simplify member experience and better understand member behavior to gain an edge in engaging and retaining your members. Comprehensive reporting tools deliver analytics you can trust to improve clinical, quality, and risk outcomes.
Convey’s analytics provide an opportunity to leverage ongoing engagement between Convey advocates and members. These authentic interactions with plan members can be more frequent than with the health plan. We even know how your members like to be contacted, which may be through our mobile app or click-to-chat option.
An advanced analytics platform helps us develop comprehensive personas to identify interventions and introduce specific solutions for these targeted populations. Our contact center educates and alerts members to the many options and benefits available and runs a range of outbound campaigns, including administering surveys.
Enhance member engagement by optimizing touchpoints with exceptional customer service and straightforward analytics.
