OTC benefit card, mail order, and flex wallet programs for over-the-counter benefits administration.
Convey’s OTC Benefit Card
The Convey OTC benefit card solution is a focal point of our thoughtfully developed, member-centric OTC services. As the market-leading provider of supplemental OTC benefit administration services, Convey delivers the solutions your members genuinely appreciate while helping to ensure your health plan’s success.
We designed the Convey OTC benefit card program to help your MA beneficiaries make the most of their OTC benefits to achieve or maintain wellness. And with integration into our flex wallet program, members can have simplified access to more benefits than ever before!
Years Administering Supplemental Benefits
Medicare Advantage Organizations Served
Benefit Configurations Managed by our Dedicated Teams
Comprehensive Administration of
Flexible Card Benefits
We support our point-of-sale OTC benefit card with Convey’s Miramar technology and administrative services. With our expertly designed program, we track utilization accurately so that you only pay for what the members use.
Specifically built to manage and support the supplemental benefits program, Miramar easily exchanges member data, enforces compliance, and allows for varying benefit designs.
Flexible, configurable benefit design
Business rules management
Partnership with #1 global VISA payments processor
Transaction activity and account balance access for members and plans
Eligibility file processing - from all formats
Member self-service functionality
Comprehensive CMS reporting
Dedicated account management
Benefit Card Solution
Convey’s purpose-built solution and services support the OTC benefit card platform in concert with our other ordering channels–in place since we began administering this program in 2008.
Members receive an OTC debit card with a pre-determined allowance for approved, health-related OTC products. Products such as cold or allergy medications, compression socks, and sleep aids are available in store, and through our home delivery program.
OTC benefit card for in-store purchases at national merchants
Health plan branded website with live chat
Mobile app for 24/7 access at the member’s fingertips
Dedicated call center staffed with award-winning member advocates
Mail-in forms included in catalogs and home-delivery shipments
The OTC Benefit Card Program
With the OTC debit card, Convey’s flexible card solution can aggregate and support nearly all supplemental benefits (50 purses).
Your members leverage one debit card for access to all integrated benefits and merchants via in-store purchases, home delivery, curbside pickup, and in-office transactions. They also benefit from one award-winning customer service center to coordinate it all.
Your plan benefits from one account manager, one reporting suite, one set of service level agreements, and consolidated billing.
- Food and grocery
- Meal delivery
- Wellness incentives
- Adult day care services
- Therapeutic massage
Safety & Fall Prevention
- Home improvement installations
- Bathroom safety items
- Personal emergency response systems (PERS)