Retain
Member satisfaction.
Member trust.
How do you keep the members you worked so hard to attract and support when it’s time to renew?
Prioritize satisfaction
- The factors that most impact retention—trust and problem resolution (J.D. Power 2023 U.S. Medicare Advantage StudySM)
- Satisfied Medicare Advantage members are 5x more likely to renew their coverage, and they are more likely to stay with their current carrier when changing plans (McKinsey)
- MA members’ overall satisfaction correlates to a 58% likelihood they’ll renew (Data Decision Group).
Start at the beginning
Agent and broker relationships are essential. You want to ensure they’re doing their best work for you and your members, like following up with those they enrolled to secure renewals. You must compensate them properly for all their efforts. Miramar:Agent commission management function takes care of that. It guarantees accurate payments and configurable reporting delivered on time–no matter the complexity of your incentive structure. All while helping your organization remain compliant.
Keep renewal simple
It’s easier than ever for MA members to shop and switch plans. Make it painless for members to renew with you. If they want to change plans, Miramar:Agent’s easy-to-use comparison tool and enrollment portal are perfect for agent-assisted enrollments or self-enrolling seniors. Members can compare coverage, premiums, cost estimates, and provider networks by specialty and distance—for your products, not your competitors.
Personalize extra benefits
Supplemental and extra benefits like flex cards, healthy food, and hearing benefits are becoming standard in the MA market. Your program can stand out through personalized engagement, superior support, and easy access.
Administer a program members enjoy using so much they won’t want to switch. Take advantage of data-driven insights to improve each member’s experience and make program improvements.
Retain the members you have with transparency they’ll trust.
Keep the members you have with seamless processes, easy-to-use tools, authentic interactions with advocates and agents, and transparency they’ll trust.
