Engage
Greater connections.
Greater trust.
What does it take to do more than simply sell health insurance products and develop loyal members instead?
Guide each step of your members’ journey
Appreciating the importance of each touchpoint your members experience goes a long way to increasing engagement. We arm contact center advocates with the information they need to address any member inquiry for first-call, one-call resolution. And that helps with Star ratings too. Customer measures, including call center availability and responsiveness of appeal decisions positively impact ratings.
Supplemental and extra benefits
Members appreciate these benefits, and they want to use them. Making them easy to understand and access will keep them that way. Streamline operations with Convey’s single solution for all your supplemental benefits. Simplify member experience and better understand member behavior to gain an edge in engaging and retaining your members. Comprehensive reporting tools deliver analytics you can trust to improve clinical, quality, and risk outcomes.
- Multi-channel member outreach and seamless OTC benefit program delivery (home and in store) equal outstanding member service. Gain insights through analytics to continuously meet your members’ needs.
- Convey’s healthy food benefit gives members choices. They can opt for in-store shopping or home delivery through our healthy food benefit catalog, card, and an extensive network of grocers and retailers.
- Members get easy access to hearing benefits from our large national provider network and FDA-compliant devices from major hearing aid brands. The member portal and our experts offer ongoing support, education, and guidance to those with mild to moderate or severe hearing loss.
- Rewards and incentives that align with your members increase satisfaction and quality outcomes. Key performance insights give us the information to create a customized program for your plan and members.
- Our flex-benefit card lets members easily manage their own benefits. Convey’s web platform, mobile app, and award-winning contact center support them.
Go beyond transactions to find member engagement opportunities
Convey’s analytics provide an opportunity to leverage ongoing engagement between Convey advocates and members. These authentic interactions with plan members can be more frequent than with the health plan. We even know how your members like to be contacted, which may be through our mobile app or click-to-chat option.
An advanced analytics platform helps us develop comprehensive personas to identify interventions and introduce specific solutions for these targeted populations. Our contact center educates and alerts members to the many options and benefits available and runs a range of outbound campaigns, including administering surveys.
Knowing your members and what keeps them engaged requires skilled, compassionate customer service, and customized analytics presented in a straightforward way. And managing the journey from start to finish.
Let’s Talk
Enhance member engagement by optimizing touchpoints with exceptional customer service and straightforward analytics.
