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Document Processing & Management

Streamline document processing and management needs with our comprehensive solution for the government-sponsored health plan market.

Integrate critical document management functionality at each stage of the enrollment, premium billing, and grievance processes.

Inbound mail and document capture

Simplify the complexity of managing high volumes of paper with reduced administrative burden and data accuracy.

Member Correspondence Processing

  • Paper Enrollment Forms
  • Coordination of Benefits
  • Privacy Forms
  • Best Available Evidence

Returned Mail Processing

Inbound features

Flexible form capture requirements

Automated workflows

Member record integration

Timely processing for CMS requirement adherence

Experience efficiency in managing inbound documents.

Outbound document fulfillment

Associated with each step of the pre-enrollment and enrollment process.

Letter Image Retention

USPS, CASS, and NCOA Processing

Automated Letter Triggering, Data Population, and Customization

Mail Stream Tracking

Pre-sort Processing / Discounts

Return Mail Barcoding

Fulfillment Quality Control

Inventory Management

Dedicated Operational Oversight

Volume, Age, and Timeliness Reporting

Automated Envelope Insertion with Integrated Barcoding

Outbound features

Automated document and exhibit creation and triggering

Operational oversight through mail stream tracking and volume reporting

Compliance support with quality controls

Streamline your document fulfillment processes.

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Discover how our document processing solutions elevate your enrollment and premium billing management.

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