Flex Card Benefits
Medicare flex card implementation and management for your membership
Deploy a single solution for access to all your supplemental benefits from a leading supplemental benefits administrator. Choose to work with one of Convey’s leading supplemental benefit partners or continue the relationship with your existing partners.
Configurable, white-labeled with merchant and item restrictions
Complete flex card management
Get support for any supplemental benefit type in your plan benefit package (PBP) or leverage our marketplace for benefits you wish to add.
Over-the-counter products
Home delivery and in-store access to OTC health and wellness products
Healthy food
In-store and same-day home delivery of groceries and healthy food products through participating retailers, both national and regional
Rewards & incentives
Health-based reward management for completion of health and wellness activities
Dental, vision, hearing
A simple way for members to pay for their out-of-pocket expenses. Plus they have access to discounted services and healthcare products.
Safety & fall prevention
Safety monitoring, security, and isolation initiatives are strengthened with personal emergency response systems (PERS) and fall prevention product installations.
Personal care
Direct pay for approved services such as gym memberships and therapeutic massage
Transportation & travel
Payment for non-emergency transportation and commute to medical appointments
Utilities & cost of living
Members can access funds to help pay for utilities, pet care, rent, and more.
Flex card benefit solution highlights
Administrative
Member and vendor support
- Benefit card administration
- Dedicated member contact center
- Inbound and outbound member services
- Support for marketing and sales
Integrated
Variable benefit and multi-purse arrangements
- Configurable business rules
- Individual or combined allowances on eligible products and services
- SKU-level and merchant restrictions
- Utilization monitoring
- Compliance and reporting requirements
Omnichannel
Access to benefits with member outreach assistance
- Dedicated contact center
- Mastercard network
- Web platform
- Mobile app
- Mailed-in forms
- Fulfillment services
Consultative
Industry-leading market expertise
- Competitive market assessment
- Program design assistance
- Network design decisions
- Program management
- Service level alignment
- Business process improvement
Need more support to manage your flex card and benefit program better?
The Convey team can help with benefit-based incentives, chronic condition alignment, and analytics and intelligence services.
