Over-the-Counter Solution

Comprehensive OTC Benefits

Convey’s integrated, end-to-end OTC benefit administration solution for mail order, benefit card, and flex wallet programs.

CMS-Compliant OTC Services

As the market-leading provider of supplemental OTC benefit administration services, we deliver the OTC solutions that members genuinely appreciate.

Supported by both our Miramar technology and administrative services, we provide a proven OTC benefits program that reduces the burden, and expense, from your team having to support the programallowing you to focus on your core competencies.

Explore our mail order, benefit card, mobile, and web solution.

10+ Years Administering the OTC Benefits Program

The Cornerstone of Miramar:Benefits

OTC Services

Through our experience serving
3.5+ million plan members, we have the expertise needed to provide comprehensive, member-centric OTC services.

We provide everything needed to ensure the success of your supplemental OTC programs.

Exceptional service to your membership

Product procurement and delivery to the member’s home

OTC catalog product selection, printing, mailing, and hosting

Multi-channel member outreach capabilities

Clinical and chronic condition program alignment

Comprehensive & Integrated OTC Technology

Specifically built to manage and support the supplemental benefits program, Miramar:OTC easily exchanges member data with client interfaces, empowering both advocates and members to navigate the OTC program with ease.


Eligibility file processing - from all formats


Member interaction and benefit tracking


Shipping, mailing, app, web, retail, and dialer integration


Flexible, configurable benefit design


Role-based security measures


Comprehensive CMS reporting


OTC member website and mobile app technology

Security & Compliance

Working with our technology team to properly maintain our operations and IT systems (HIPAA, PHI, PCI, Privacy and Security), our compliance team focuses on upholding all regulatory requirements


Full compliance with CMS regulations and internal quality assurance


Adherence to the Seven Fundamental Elements of an Effective Compliance Program (OIG)


Collaboration with your compliance team

Integrated OTC benefits: A Prescription for Customer Satisfaction

Most over-the-counter products and medications like pain relievers, allergy medications, heartburn drugs and topical antimicrobials were once available only by prescription. In OTC form, these drugs are FDA approved and often equally effective as prescription drugs at...

“We are making the OTC benefit program a positive and successful experience for health plans and their members by using our purpose-built technology to seamlessly integrate member eligibility, benefit management, and comprehensive compliance monitoring.”

– Jonathan Starr, Executive Vice President for Convey Health Solutions

Schedule Time to Discuss Your OTC Administration Options